Refund and ~

Returns Policy

Overview

Returns, Refund and Exchanges Policy

At MISQ, we want you to love your purchase. However, due to the nature of our products, all sales are final.

We do not accept returns or exchanges on opened or used items for hygiene reasons, unless the item is damaged or incorrect.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and a clear photo of the item. We’ll gladly arrange a replacement or a refund.

If you are not completely satisfied and your item is unopened and unused, you may return it within 2 days of receipt for a refund or exchange. To start the process, please contact our customer service team at [email/contact form] with your order number and reason for return.

  • Items must be returned in their original packaging and condition

  • Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

  • Once we receive and inspect your return, your refund or exchange will be processed within 3 business days.

  • Refunds will be issued to your original payment method. Thank you for choosing MISQ.

    Payment Methods

  • We accept all major credit/debit cards, PayPal, and secure payment options at checkout. Shipping Policy

  • Orders are typically processed within 1–3 business days.

  • Standard delivery time is 3–5 working days (UK only).

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  • We currently ship within the UK. For international orders, please contact us directly to make arrangements.

  • Shipping costs are calculated at checkout based on the destination and size/weight of your order.

  • Delivery times may vary depending on your location and the chosen shipping method.

  • Please note: For international shipments, any applicable customs duties or import taxes are the customer’s responsibility.

    Thank you for choosing MISQ.